Remote Support
Fast, secure assistance from anywhere
Need Help Right Now?
PC of Mind's remote support service allows our technicians to securely access your computer and resolve most issues quickly without an on-site visit. It's fast, secure, and convenient.
How It Works:
- Click the "Start Remote Session" button above
- Download and run the secure remote access tool
- Provide the session code to our technician
- Our expert will securely connect to assist you
All PC of Mind remote sessions are encrypted and secure. You maintain full control and can end the session at any time. Our remote support solutions can be configured for HIPAA, PCI-DSS, and other compliance requirements.
Frequently Asked Questions
Is remote support secure?
Yes. Our remote support tools use bank-level encryption to protect your data. You can see everything the technician is doing, and you can end the session at any time. We never access your computer without your permission.
What types of issues can be solved remotely?
Most software issues, configuration problems, email setup, virus removal, software installations, performance optimization, and troubleshooting can be resolved remotely. If hardware replacement or physical access is needed, we'll schedule an on-site visit.
How long does a typical remote session take?
Most issues are resolved within 30-60 minutes. Complex problems may require additional time, and we'll keep you informed throughout the process.
Do I need to install anything permanently?
No. Our remote support tool can run temporarily for one-time support sessions. For managed service clients, we may install permanent remote monitoring tools with your permission for proactive support.
What if my problem requires on-site service?
If we determine during a remote session that on-site service is needed, we'll schedule a visit at your convenience. We'll let you know upfront if we can resolve your issue remotely.
What are your support hours?
Our remote support is available during business hours, Monday through Friday. Managed service clients have access to extended support hours and emergency support options.
Prefer to Talk to Someone?
Call PC of Mind Technologies or submit a support request and we'll get back to you quickly.