What is your process for on-boarding?

First we take a few weeks of documenting, setting up and getting control of your IT infrastructure. Next we train your staff on how to log tickets, escalate problems and get support. Then we “go-live” and in the beginning there is usually a flood of tickets which we burn down over the following 2-3 months. After that the environment stabilizes and while we keep supporting day-to-day activities, we start to work on the projects that really start to take your IT to the next level.

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